Healing Is Here
Privacy and data
Who runs this platform
Healing Is Here Ltd (registered at 167–169 Great Portland Street, 5th Floor, London W1W 5PF) runs this platform for use by its clinicians and their clients. Marcus Sorensen is the data controller for data collected here.
What is collected
The platform stores the entries you make: the reflections you type, the maps you draw, the granularity entries you save, the preference and scenario responses you submit, and a record of which sections of which modules you have visited. It does not collect your name, email, date of birth, or any other identifier that would let a stranger work out who you are.
Where the data lives
On a UK-based managed server provided by 20i. It is not replicated to other countries or cloud services. It is not shared with third parties. Access to the server is protected by SSH and the application is served only over HTTPS.
Who can see the data
Your treating clinician. In some cases (for example, a supervisee who is also treating you), more than one clinician at Healing Is Here may have access to the same record. Other clients cannot see your entries, and there is no public view of anything on this platform.
Retention and deletion
Entries are retained for seven years from your last activity, matching the retention period for Marcus's wider clinical records. You can ask your therapist to pause your access or to permanently delete your data at any time, and you do not need to justify either request.
Security practices
Access is protected by a per-client token that your therapist generates. The platform never writes the content of your reflections, your body maps, your entries, or your tokens to its logs. It logs only structural events, such as whether a login attempt succeeded or failed, and the outcome of maintenance tasks.
In crisis
This platform is not built for acute distress. If you need urgent support, please contact your therapist using the details they gave you. In the United Kingdom, NHS 111 (option 2) and Samaritans (116 123) are available 24 hours a day. If you or someone else is in immediate danger, dial 999.